Manager Strategic Customer Support

Description

Who we are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

At FedEx, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Our Recognition:
• FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023
What you will be doing:
-You will be part of MEISA EBS Business Partner organization (Enterprise Business Service), will be managing below area (may get alter time to time basis the business /organization dynamics and requirements) that support function to achieve its objectives / deliverables.
-Managing a team of EBS Business Partner Specialist (Setting KPIs, Directing and creating enablers for them to be successful). Managing various employee related administration, supporting initial/informal disciplinary action activities and, in the case of contractors, contract management.
-Initiating /participating / Managing various Training and Talent Management /upskilling initiative & projects
-You will be responsible for Managing Strategic Customer’s relationship and create enablers /provide solutions for various business challenges that customer may face (WRT various EBS process - Billing, Disputes, Collection and Cash Application etc)
-You will be responsible for initiating / participating / Managing business projects (Process & system improvement, addressing business challenges etc)
-You will be responsible for creating multiplier effect by collaborating with internal stake holders in delivering outstanding customer experience, growing revenue and staying compliant in all business we do.


What do you bring with you:
Skills required - Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team management skills; Negotiation Skills; Risk Management; Budget and Resource Management; Cross-functional team management; Project Management including quality tools; Problem Solving; Decision Making; Training and Development; Business Analytics; Process and Compliance; Strategic Planning; Leadership Skills; Written & Verbal Communication Skill
Languages requirement - English is mandatory
Having minimum of 15 years’ relevant experience with 10 years in managerial role, preferably in logistics / transportation industry or multinational companies.
Experience in OTC Order to cash / Ship to Collect (STC

What you can expect
· Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
· A supportive and inclusive work environment.
· Mentorship and guidance from industry professionals.
· Exposure to real-world projects.
· Valuable skills and experience to enhance your resume.
· Opportunity to enhance your knowledge by using the Tuition Assistance program that will help you abreast with the updates & knowledge in your field.



Our Commitment to Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested to join Team FedEx?
Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.
If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Grade- PM5

To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with Company goals and regulatory requirements.
Responsibilities may be within a country, across countries or regions.

Interpersonal skills, judgement & decision making, leadership skills, planning & organizing skills, written & verbal communication skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.