Managing Director Marketing - US Domestic Product

Description

Job Description Summary:

• Directs, organizes, develops, plans and evaluates the FedEx marketing policies and activities including marketing analysis, programs, technology implementation, pricing, and product development to meet the organization's objectives.

Essential Functions:

• Leads the strategy, roadmap, development, and optimization of Pickup and Delivery experience products and capabilities across customer and operational touchpoints
• Directs cross-functional initiatives involving Operations, IT, Engineering, Sales, Customer Experience, and other enterprise stakeholders
• Oversees implementation of complex operational and technology solutions impacting pickup and delivery execution and customer experience
• Defines, tracks, and reports KPIs and performance metrics to measure business impact, customer outcomes, and operational improvements
• Develops robust business cases, financial analyses, and prioritization frameworks supporting investment and product decisions
• Leads and develops manager-level direct reports while fostering a high-performing, customer-focused product organization
• Performs other duties as assigned

Preferred Qualifications:

• Ability to think strategically across portfolios containing both physical and digital product experiences while driving tactical execution
• Experience leading enterprise-scale product roadmaps and complex cross-functional implementations
• Strong collaboration skills across Operations, IT, Engineering, Sales, Finance, and Customer Experience organizations
• Experience leveraging analytics, operational insights, and customer feedback to drive product and business performance
• Ability to develop and communicate business plans, investment strategies, and financial assessments
• Experience with pickup and delivery operations, logistics systems, operational technology, or transportation networks preferred
• Experience in transportation, logistics, e-commerce, or supply chain industries preferred
• Formal people leadership experience, including leadership of leaders
• Significant directly-related experience in product management, customer experience, operations strategy, logistics technology, or related leadership roles within a complex corporate environment
• Experience leading cross-functional enterprise initiatives and operationally focused product portfolios
• Experience utilizing analytics, financial analysis, and customer insights to drive strategic decision-making

Minimum Education:

• Bachelor's Degree/equivalent in marketing, business administration or related field.

Minimum Experience:

• Significant directly related experience in marketing and sales in a corporate environment including demonstrably successful management experience (e.g. high performance ratings).
• Experience in marketing and information analysis.
• Experience in promotion, research and pricing, financial analysis, and telemarketing.
• More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Knowledge, Skills, and Abilities:

• Strong management, excellent human relations and communication skills.

Preferred Qualifications:  

Pay Transparency:   

Pay: 

Additional Details: The desired locations for this position would be Memphis, TN

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)