MD Customer Service

Description

Plans, organizes, directs, and controls a group of customer service centers, plus other groups and activities within a widespread geographic area.

Essential Functions

• Assures resolution of service oriented issues and assures customers satisfaction in general.
• Ensures timely and cost effective accomplishment of regional, department and corporate goals and objectives while generating and enhancing incremental revenue for the corporation.
• Perform other duties as assigned

Minimum Education

Bachelor's Degree/equivalent.

Minimum Experience

Significant customer experience and proven ability to interact with sales, legal, marketing, and revenue.

Experience in managing large budgets, long-range planning, group productivity analyses and manpower scheduling.

More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Knowledge and experience with communications systems.

Strong management, human relations, analytical and communication skills.

Preferred Qualifications: The successful candidate will have 5 years experience leading a Customer Experience department, presenting to executive level and the use of technology in the customer experience work to deliver solutions.

Pay Transparency:

Pay:

Additional Details: This position is a hybrid position in either Collierville, TN or Plano, TX. Candidates must live within a 50 mile radius and will be required to work at a FedEx Campus location several times per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)