Mgr IT - End User Computing (EUC) - Global Workspace Engineering

Description

Manages all information systems operation activities, including computer operations, data entry, data control, and operations support. Consults with other information systems groups to coordinate activities.

Job Summary

The Manager of End User Computing (EUC) Platforms will lead the global strategy for delivering a cloud-first, AI-driven desktop experience for more than 500,000 team members. This role oversees Windows 365 deployment, global endpoint management through Microsoft Intune, and the integration of Agentic AI to transform support operations and improve performance, scalability, and user experience.

Seeking a proactive and adaptable leader who excels at driving results in ambiguous, fast-paced environments. The ideal candidate must possess exceptional communication skills to clearly articulate strategies and issues to all levels, from individual contributors to senior leadership.

This position is critical to our Global Workspace Engineering Strategy, as it will lead the cloud-first, AI-driven desktop experience for over 500,000 team members. This is a highly specialized role, requiring expertise in large-scale Intune and Windows 365 deployment.

Key Responsibilities

Strategy & Architecture:     Define the global Windows 365 virtual desktop architecture to deliver a consistent, cloud-first experience.

AI-Driven Support:  Implement autonomous AI-driven support workflows to enhance support operations and user self-service capabilities. Integrate Agentic AI to create autonomous, AI-driven support workflows, fundamentally transforming our support operations.

Endpoint Management: Manage a large-scale Microsoft Intune environment across Windows, macOS, and mobile devices, ensuring security and compliance.

Modern Operations: Drive modern maintenance practices such as automated patching, software distribution, and telemetry-driven optimization to improve system reliability.

Qualifications

Experience: 8+ years in IT Infrastructure with leadership experience in EUC at Fortune 100 scale.

Technical Skills: Expertise in Microsoft Intune, Windows 365/Azure Virtual Desktop, Microsoft Entra ID, Agentic AI workflow design, PowerShell and Graph API automation, and Endpoint Analytics.

Leadership: Experience leading distributed global teams across EMEA, APAC, and the Americas.

Certifications: Microsoft 365 Enterprise Administrator Expert or Azure Solutions Architect certification.

Minimum Education

Bachelor's Degree/equivalent in computer science, math or directly related quantitative degree or related field.

Minimum Experience

Five (5) years systems development experience which includes programming. Skill in one or more programming languages. If position is in mainframe environment, complex systems experience on IBM operating systems or microprocessors required. Experience in the technical design and development of major data processing projects. IMS experience. If position is in client/server environment, systems development experience to include distributed systems is required. Experience in client/server technology, object oriented (OO) development or case tools. Experience in the technical design and development of major client/server projects.

Knowledge, Skills, and Abilities

Knowledge of software and engineering principles. Strong basic management, human relations, and communication skills.

Domicile Information:

The preferred location for this position is Memphis, TN, United States. The ability to work remotely within the United States may be available based on business need. Employees who live within commutable distance of a FedEx corporate hub may be required to work a hybrid schedule.  

Preferred Qualifications:  

Pay Transparency:   

Pay: 

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

USA: $9,208.38/mo - $20,872.33/mo, CO: $9,208.38/mo - $20,002.65/mo, CA: $9,719.96/mo - $16,575.08/mo, NJ: $9,719.96/mo - $15,551.93/mo, OH & VT: $9,719.96/mo - $16,523.93/mo, MN: $9,719.96/mo - $19,132.97/mo, IL & NV: $9,719.96/mo - $20,002.65/mo, MD, NY & WA: $9,719.96/mo - $20,872.33/mo, MA: $10,231.53/mo - $20,872.33/mo, RI: $11,254.69/mo - $19,132.97/mo, CT: $11,254.69/mo - $20,002.65/mo, DC & HI: $11,766.26/mo - $20,002.65/mo, NYC: $11,766.26/mo - $20,872.33/mo

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

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