Mgr Quality & Process Improvement

Description

Sets strategies for transforming business processes and operational tools to achieve global excellence. Ensures products, services, and operations adhere to established quality standards and regulatory requirements. This role involves developing and implementing quality management systems, conducting audits, and driving continuous improvement initiatives. They also monitor regulatory changes, manage compliance programs, and work with various stakeholders to ensure overall adherence to quality and compliance standards.

Essential Functions

• Maintaining quality management systems (QMS) that meet both internal standards and external regulatory requirements.
• Conducting Audits and Assessments: Performing internal and external audits to assess compliance with quality standards, regulations, and company policies.
• Monitoring Regulatory Changes: Staying up to date on relevant regulations and industry standards, including CEIV, IATA, ISO, GDP and other specific requirements.
• Managing Compliance Programs: Developing and implementing comprehensive compliance programs, including policies, procedures, and training materials.
• Investigating Incidents and Non-Conformities: Investigating quality-related incidents, deviations, and non-conformities, and developing corrective and preventive actions (CAPA).
• Driving Continuous Improvement: Identifying areas for improvement in quality processes and systems and implementing solutions to enhance efficiency and effectiveness.
• Training and Development: Providing training to employees on quality and compliance-related topics.
• Reporting and Communication: Preparing reports on quality and compliance performance and communicating findings to relevant stakeholders.
• Stakeholder Collaboration: Working with various departments, such as R&D, production, and marketing, to ensure quality and compliance throughout the product lifecycle.
• Risk Management: Identifying and assessing potential quality and compliance risks and developing mitigation strategies.
• Plans, organizes, and directs the quality management processes and systems. 
• Provide Quality guidance, support, and advice to quality team, internal stakeholders and external customers, vendors and regulatory bodies.
• Perform functions utilizing electronic quality systems with an understanding of regulatory requirements.
• Identify, manage and perform continuous improvement projects to ensure customer satisfaction and business continuity.
• Performs or reviews deviation investigations and CAPAs.
• Performs or reviews Quality Agreements and Supplier Qualifications.
• Performs training included but not limited to GDP, IATA and CEIV certifications.
• Performs other duties as assigned.

Minimum Education

Bachelor’s degree/equivalent in healthcare quality or safety, transportation, business, information systems, computer science, science or other scientific or quantitative discipline.

Minimum Experience

Five (5) years’ minimum experience required in pharma quality in manufacturing, laboratories or distribution or closely related experience and including experience in business, transportation, logistics or supply chain management. Deviation experience.

Knowledge, Skills and Abilities

Proficient Office 365 skills required.

Strong basic management, human relations, project management, analytical and communication skills required. Ability to train, communicate and present clearly, both orally and written to all business levels.

Must be able to collaborate with business areas, customers, vendors, systems users, and technical developers.

Knowledge in European regulatory compliance. 

Lean/Six Sigma training preferred.

Job Conditions

Business travel required

Additional Details

This position will require some travel for vendor visits, site investigations and certifications.

Quality Assessment & Standards: Transportation & Fulfilment SOP & Work Instruction Development; FedEx Network and Facilities (Hubs, Stations)

Policies & Procedures Development & Implementation; Quality & Regulatory Advisory; Quality Management: Quality Corrective & Preventive Actions; Quality & Compliance Advisory; Quality & Compliance Performance; Compliance & Quality Program Implementation; Continuous Improvement of QMS & Processes; QMS Implementation & Administration; Quality Audit: Internal Audit Process Design & Implementation; Certification Audit; Customer Audit Programs; Audit Strategy & Readiness Program Documentation; Audit Program;

Healthcare Customer Liaison: Customer Request / Issue Resolution; Quality Agreements, Questionnaires & RFQ Proposal"

Provides technical expertise and advice to senior/executive management on current and emerging systems trends, practices, opportunities and risks within area of expertise.  Delivers analysis, interpretation and application of complex information in order to influence optimal business decisions. Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic planning. Influences and supports cross-functional project teams in order to achieve optimal results for the business.

Minimum Education

Bachelor’s degree in business, engineering, computer science, or a related quantitative discipline.

Minimum Experience

Five (5) years of relevant experience and one (1) year of management experience within the last five years.

Knowledge, Skills, Abilities

Management, human relations, project management, analytical, and communication skills. Proficiency in various computer applications is essential.

Job Conditions

Some travel required.

Preferred Qualifications: This position may be located anywhere within the US excluding AK, HI and US territories.  Depending on your location, you may be required to work at a FedEx Campus several times per week.

Pay Transparency: E29

Pay: $9719.96- $16523.93 nationwide

Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on July14, 2026.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)