Mgr Solutions - (Sales Enablement – Highspot Platform & Content)

Description

Job Summary:

This position manages and leads a team of professionals in support of the FedEx sales force and corporate initiatives through the Highspot Platform. Responsibilities include: developing professionals strategic planning, analysis, process/project management development, sales enablement content strategy, management and education, while creating an effective organization to empower Sales with information, education and support, to increase revenue and reduce selling complexity.

Job Specific Information:

The Highspot Platform & Content team within Sales Enablement plays a critical role in equipping our Sales teams with the content they need to drive performance and deliver value to our customers. As the Manager, Solutions (Sales Enablement – Highspot Platform & Content), you will lead the strategy, governance, and day-to-day operations of our Highspot instance.

This role is responsible for managing the relationship with Highspot as a strategic vendor, setting the content and platform strategy, and ensuring the platform is optimized to support our evolving business needs. You’ll work closely with Global Sales Enablement and other cross-functional partners to ensure content is well-organized, up-to-date, and aligned with Sales needs.

You will also lead efforts to drive adoption, improve the user experience, and ensure that Highspot continues to be a high-impact tool for our Sales teams. This is a highly collaborative role that requires a mix of strategic thinking, operational excellence, and strong stakeholder engagement.

Duties/Responsibilities:

• Lead and develop talent within the direct report and extended team.
• Manage all aspect of the global Highspot platform implementation and integration.
• Develop and drive the content strategy and management approach for the global Highspot Platform, while collaborating with key global and local stakeholders.
• Expand platform scalability through a globalized approach for content development, management, and publication.
• Improve content “findability” based on user engagement, consumption and feedback combined with a robust content and meta-data management approach.
• Deep knowledge of the Highspot platform capabilities or an aptitude to quickly come up to speed with the platform.

Abilities/Knowledge/Skills Considered a Plus:

• Hands-on experience managing or administering Highspot or similar platforms
• Strong understanding of sales enablement principles, content lifecycle management, and the FedEx Sales organization
• Experience managing vendor relationships, including contract oversight and roadmap alignment
• Familiarity with content governance models, taxonomy, and tagging best practices
• Proven ability to collaborate across functions, especially with Sales, Solutions, Marketing, and IT
• Strong project management skills, including experience leading platform enhancements, rollouts, and training
• Ability to use analytics and usage data to inform platform improvements and content strategy
• Excellent communication skills and a track record of driving adoption and change management
• Experience supporting global teams and scaling tools across regions
• Experience leading projects and teams.

Minimum Qualifications:

Bachelor's Degree/equivalent. Five (5) years professional business experience in project management, sales, education, communications, or quantitative analysis. A related advanced degree may offset the related experience requirements. Proven leadership experience. Strong human relations, negotiating and communication skills, both written and verbal. Excellent analytical, process/project management skills. Ability to innovate and produce high quality results on a consistent basis.

Domicile: This position will be domiciled in Memphis, TN with hybrid work mode and may require frequent presence in the office.

Minimum Education

Bachelor's Degree/equivalent.

Minimum Experience

Five (5) years professional business experience in project management, sales, education, communications, or quantitative analysis. A related advanced degree may offset the related experience requirements.

Knowledge, Skills, and Abilities

Proven leadership experience.

Strong human relations, negotiating, and communication skills, both written and verbal.

Excellent analytical and process/project management skills.

Ability to innovate and produce high quality results on a consistent basis.

Preferred Qualifications: This position may be eligible for relocation. 

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Pay: $9,719.96/month - $13,121.94/month

Additional Details: The desired location for this position would be Memphis, TN.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

For details on our comprehensive benefits, click here.