Mgr US Brokerage

Description

To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.

Responsible for the effective management of all direct expenses related to the positions area of control

Ensure service quality as define by established KPIs and SQIs for area of responsibility

Responsible for one or multiple locations

Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.

Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers

Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction

Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served

Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support

Establishes team as well as individual goals on quality and productivity

Controls movement and activities to instill a service-conscious attitude, and minimize service failures

Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to

Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures

Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines

Enforces company

policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members

Performs other duties as assigned

4-Year degree preferred/ equivalent in business

Five (5) years preferred experience in the field/ industry required.

One (1) year in a leadership role required.

CCS and/or Brokers license preferred.

Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)

Strong basic management, human relations and communication (written and verbal) skills.

General knowledge of safety awareness within an operational division

Organizational Skills

Inter-personal skills

Problem solving Skills

Handle high volume of work

Handle time sensitive work

Detail oriented

Preferred Qualifications: This is role is hybrid out of our Romulus, MI office. It will allow some work from home opportunity and some in the office work dependent on company policy. The typical working hours for this position is Monday-Friday 8am-5pm.

Pay Transparency:

Pay:

Additional Details:

Statement/Disclaimer

Connecting people with goods, services, ideas, and technologies creates opportunities that fuel innovation, energize businesses, and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values:

• To act with honesty and integrity.
• To treat everyone we encounter with dignity and respect.
• To do “Absolutely, Positively Whatever It Takes” to satisfy customers.
• To create a workplace that stimulates creativity and innovation.
• To strive for the highest levels of efficiency in all that we do.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Logistics, Canada.

FedEx Logistics, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers, and communities around the world.

Thank you for your interest; however, only those applicants selected for an interview will be contacted.