Mgr US Brokerage
Description
Location: This is role is hybrid out of our Oakland, CA office. It will allow some work from home opportunity and some in the office work dependent on company policy.
Work Schedule: Monday through Friday 7 AM -3:30 PM (some Saturdays required) PDT Time Zone
Overview:
- To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.
- Responsible for the effective management of all direct expenses related to the positions area of control
- Ensure service quality as define by established KPIs and SQIs for area of responsibility
- Responsible for one or multiple locations
- Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.
- Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers
- Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction
- Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served
- Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support
- Establishes team as well as individual goals on quality and productivity
- Controls movement and activities to instill a service-conscious attitude, and minimize service failures
- Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to
- Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures
- Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines
- Enforces company
- policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members
- Performs other duties as assigned
Experience:
- 4-Year degree preferred/ equivalent in business
- Five (5) years preferred experience in the field/ industry required.
- One (1) year in a leadership role required.
- CCS and/or Brokers license preferred.
- Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
- Strong basic management, human relations and communication (written and verbal) skills.
- General knowledge of safety awareness within an operational division
- Organizational Skills
- Inter-personal skills
- Problem solving Skills
- Handle high volume of work
- Handle time sensitive work
- Detail oriented
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: 5,351.88 - 11,224.94 USD Monthly
Additional Details:
California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
