MY0884: Manager Information Technology (Field Services)

Description

Responsible for leading and managing a regional team of IT professionals, overseeing system analysis and deployment, ensuring coherent technology support aligned with business objectives, meeting organizational objectives through strategic IT alignment, managing information systems operations, coordinating with other IS groups, providing oversight for design and development activities, and effectively communicating with stakeholders and senior management to ensure alignment with business needs and priorities.

May perform multiple of the following aspects (but not limited to):

1. Lead and manage a team of regional IT professionals and technicians, providing guidance, support, and direction to ensure successful project execution and team performance.
2. Oversee the analysis of systems and applications, including feasibility studies, to identify requirements, assess capabilities, and make recommendations for enhancements or improvements.
3. Manage the deployment, integration, support, and maintenance of technologies used by FedEx and its customers, ensuring seamless implementation and operation.
4. Ensure coherent technology support is implemented and executed across the organization, aligning with business objectives and priorities.
5. Ensure the organization meets departmental and corporate objectives by aligning IT initiatives and activities with strategic goals and priorities.
6. Manage information systems operation activities, including computer operations, data entry, data control, and operations support, to maintain efficient and effective IT operations.
7. Consult with other information systems groups to coordinate activities, share resources, and collaborate on projects to achieve common goals and objectives.
8. Provide oversight and direction for design and development activities within the IT team, ensuring adherence to best practices and standards.
9. Communicate effectively with internal stakeholders, external partners, and senior management to provide updates, address concerns, and ensure alignment with business needs and priorities.


Requirements:
Education: Bachelor's degree or equivalent in Computer Science, Engineering or Business Administration.
Experience: Five (5) years of relevant work experience

Knowledge, Skills and Abilities
• Fluency in English
• Leadership Skills
• Planning & Organizing Skills
• Judgement & Decision Making Skills
• Influencing & Persuasion Skills
• Presentation Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.