Operations Agent Senior | Special Services

Description

What you’ll do

Step into a fast-paced, high-impact role where no two days are the same. As a Senior Operations Agent, you’ll be at the heart of next-flight operations—connecting customers, airlines, couriers, and internal teams to keep critical freight moving on time. Supported by a dedicated team, you’ll ensure urgent deliveries make their flights, resolve customer needs, and keep operations running smoothly in a dynamic airport environment.

• Deliver fast, effective solutions for customers and stakeholders
• Take control of time-critical freight movements with precision
• Collaborate across teams to keep operations seamless
• Work closely with airlines to meet tight delivery deadlines

Location: Brisbane Airport (4009)

What you’ll bring

• Airline experience (highly regarded)
• Strong customer service mindset
• Good computer skills
• Safety-first approach with chain of responsibility awareness
• Excellent communication skills
• Ability to thrive in a fast-paced, team-driven environment

What’s in it for you? 

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be. 

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance 

• Health & wellness, employee assistance, and rewards and recognition programs 
• Special employee discounts on computers, electronics, health insurance, travel packages, and much more… 

Interested? 

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. 

If this position and working environment sound like the right fit for you, then do no wait and please apply today. 

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.