Operations Associate

Description

POSITION OVERVIEW
Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES
•    Provide excellent customer service and problem resolution in accordance with policies and processes for customers
•    Verify and process Customs documents
•    Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
•    Data entry of (e.g., freight bill entry)
•     Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
•    Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
•    Review all driver collect shipments
•    Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
•    Support operations team/colleagues as needed
•    Assist with mentoring of new hires (e.g., Operations Associates)
•    Comply with all applicable laws/regulations, as well as company policies/procedures  
•    Perform other duties as required
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED
•    High School Diploma or GED equivalent, required
•    One (1) year of work experience in administration, customer service or related field
•    Experience in the transportation or LTL industry
•    Strong time-management and organizational skills, including strong attention to detail
•    Good interpersonal and problem-solving skills
•    Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
•    Ability/willingness to learn new applications, software, systems, and equipment as required
•    Ability to manage competing and changing priorities  
•    Strong verbal, reading and written communication skills
•    Bilingual (English/French) preferred; required in Quebec
WORKING CONDITIONS
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
 

Preferred Qualifications: Monday-Friday, 16:00-00:30

Pay Transparency:

Pay:

Additional Details: