Operations Change Management Specialist (m/w/d)

Description

Ground Operations; Air Network; Road Network; Clearance Operations: Leads the on-site implementation and support of key strategic initiatives in multiple facilities across the network. Assists project teams in facilitating communication with the facility management, district staffs, and impacted field employees to ensure the completion of tasks critical to the success of various project implementations. Monitors key strategic initiative progress across the facilities and ensuring compliance to established procedures and standards

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

Key Responsibilities

·       Lead the on-site implementation and support of key strategic initiatives across multiple facilities.

·       Assist project teams in communicating effectively with facility management, district staff, and field employees.

·       Ensure timely completion of tasks critical to successful project implementation.

·       Monitor the progress of strategic initiatives across various facilities.

·       Ensure adherence to established procedures, standards, and compliance requirements.

Training and Support

·       Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

Communication and Reporting

·       Prepare and deliver regular quality and performance reports to national and regional management.

·       Facilitate feedback loops between central operations and individual depots.

·       Act as a liaison between central quality teams, station management, and external delivery partners.

·       Leading EU & DE process standardization and software rollouts.

·       Coaching teams on Lean and Project Management methodologies.

·       Collaborating with the Leadership Steering Committee to prioritize and implement improvement initiatives.

·       Taking on leadership roles in core operations during peak periods.

Special Role Attributes/Minimal Requirements

·       Relevant experience 1-2 years Change Management or similar area(s), ideally 3-4 years.

·       Secondary education level (e.g. high school).

·       Business fluent English skills.

·       Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

·       Presentation skills, strong Project Management skills, very strong influencing & persuasion skills, written & verbal Communication skills, problem solving skills.

·       Work closely with both internal FedEx teams and external service providers.

·       Contribute to strategic initiatives aimed at improving last-mile delivery performance.

·       Support FedEx programs such as Purple Promise, Safety First, and Quality Driven Management (QDM), Kaizen or Lean.

NOTE: the candidate(s) will report directly to Kubilay Oezalan as District Manager for German District. Andre Zabel will be the Hiring Managing Director.

Payment according to the collective bargaining agreement, depending on the location: "Gehaltstarifvertrag für die kaufmännischen und technischen Angestellten in der Speditions-, Logistik- und Transportwirtschaft Nordrhein-Westfalen vom 29.04.2024" / " Manteltarifvertrag für die kaufmännischen und technischen Angestellten in der Speditions-, Logistik- und Transportwirtschaft Nordrhein-Westfalen vom 29.04.2024" or "Gehaltstarifvertrag vom 13.07.2022 für die kaufmännischen und technischen Angestellten und Meister des privaten Transport- und Verkehrsgewerbes in Hessen" / "Manteltarifvertrag für die Beschäftigten des privaten Transport- und Verkehrsgewerbes in Hessen vom 13.07.2022, gültig ab 01.08.2022"

Presentation Skills; Project Management Skills; Influencing & Persuasion Skills; Written & Verbal Communication Skills; Problem Solving Skills. Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.