Operations Coordinator

Description

What you’ll do 

As an Operations Coordinator you will play a key role in the day-to-day next flight operations, providing the key link between next flight customers, airlines, courier drivers, and internal stakeholders. You will be supported by our Operations Support Agents who will engage our customers regarding deliveries, to ensure we can get their freight to where it needs on the target flights to ensure we meet agreed deadlines. 

• Provider customer resolutions for both internal and external customers 
• Direct movements of time critical freight for next flight movements 
• Collaborate with other teams within the business 
• Work closely with airlines to ensure coordination of time critical deliveries 

What you’ll bring to the team 

• Previous airline experience desirable 
• Outstanding customer service experience 
• Safety focused with an understanding of chain of responsibility 
• Exceptional written and verbal communication. 
• Ability to work within a fast-paced team environment 

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.