Operations Coordinator
Description
Job Description:
- Provides issue resolution, root cause analysis, administrative and basic analytical services and support for the department, operations, and customers.
- Acts as matrix to departments and customers for timely research, root cause analysis and issue resolution of existing and/or potential problems providing specialized priority service to internal and external customers.
- Provides customer communications, both oral and written, that ensures issue resolution to the mutual satisfaction of both the customer and company while promoting a positive customer experience.
- Reviews and analyzes transactions to ensure the accuracy of data, follows-up and clears discrepancies.
- Provides operational and workflow support for the manager and the team.
- Acts as the department representative and subject matter expert on related projects and initiatives.
- Assists in the development of new system or process designs or enhancements to existing systems or processes.
- Produces and maintains training documents and facilitates department training as required.
- Designs and implements reports, utilizing computer report writing languages to provide management with analytical information.
- The incumbent(s) of this position is expected to perform all other related duties as assigned
Minimum Qualifications:
- Associate's degree or equivalent.
- Two (2) years experience in customer service, revenue service, fraud, or claims.
- Knowledge of related systems and departmental policies and procedures. Strong knowledge of Microsoft Office including Excel, Word, and PowerPoint.
- Excellent analytical, customer relations, oral and written communication skills.
- Willing to work different schedules and holidays based on business needs when required.
- Directly related experience may offset degree requirements.
- Directly related advanced degrees may offset experience requirements.
Skills Considered a Plus
- Strong, in-depth knowledge of fraud processes and applications, including investigations, intercepts, intercept reversals, and fraud controls
- Proven ability to resolve complex fraud-related customer issues in a timely and effective manner
- Demonstrated success managing high-volume workloads in fast-paced, high-pressure environments
- Strong multitasking skills with the ability to prioritize and manage multiple, competing responsibilities effectively
- Proven ability to foster a positive and inclusive team environment, with a strong focus on collaboration and partnership with peers
- Demonstrated motivation and adaptability, with a willingness to learn and continuously develop new skill sets
Preferred Qualifications: This position will be on-site at 3975 Airways Blvd, Shift Mon - Friday 8am to 4:30pm
Pay Transparency:
Pay: Internal Pay Grade FEC_SH25
Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on June 12, 2026.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
