Operations Excellence Analyst (Data Analyst)

Description

Service Assurance; Quality Management

FedEx is seeking a highly motivated and skilled Data Analyst to join our team in Johannesburg. The ideal candidate will have a strong analytical background and a passion for using data to drive business decisions and improve operational efficiency. This role is crucial for analyzing performance, identifying trends, and providing actionable insights to enhance our logistics and supply chain operations.

Responsibilities:

• Data Analysis & Reporting: Analyze complex datasets to identify patterns, trends, and anomalies related to international express, cargo, and aviation operations. Develop and maintain dashboards and reports using Power BI to visualize key performance indicators (KPIs) and operational metrics.
• Root Cause Analysis: Conduct in-depth root cause analysis to pinpoint the underlying reasons for operational challenges or performance deviations. Collaborate with cross-functional teams to develop and implement effective solutions to improve performance.
• Business Insights: Provide data-driven insights and recommendations to stakeholders to support strategic planning, optimize business processes, and improve overall efficiency and profitability.
• Stakeholder Management: Work closely with various stakeholders across different departments, including operations, finance, and sales, to understand their data needs and deliver relevant analytical solutions.
• Project Management: Manage data-related projects from inception to completion, ensuring timely delivery and successful outcomes.
• Tool Proficiency: Utilize advanced Excel, SQL, and Power BI to manipulate, analyze, and present data effectively.

Qualifications:

• Education: Bachelor’s degree in Engineering, Logistics, Supply Chain, Business Administration, Economics, Mathematics, or Statistics.
• Experience: 2-5 years of experience in data analytics, business analysis, or a similar quantitative analysis role.
• Industry Knowledge: Strong understanding of the international express, cargo, and aviation industry is essential.
• Technical Skills: Solid experience with Advanced Excel, Power BI, and SQL is required.
• Soft Skills:
  • Strong business acumen: Ability to understand business goals and translate them into analytical tasks.
  • Project management skills: Proven ability to manage projects and deliver results.
  • Stakeholder management: Excellent communication and interpersonal skills with a knack for building strong relationships.
  • Problem-solving: Exceptional ability to conduct root cause analysis and solve complex problems.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.