Operations Manager - Clearance (Ha Noi/ HCM)

Description

On Road; Handling; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management; Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Admin & Support; Weight & Balance (Ramp Operations); Pick Up & Delivery; Domestic Hub Operations; Linehaul Operations; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic); Property & Facilities; Quality Management; Contingency Planning; Vehicle & Equipment Maintenance; Return to Work

What You Will Do

As an Operations Manager, you will lead customs clearance operations to ensure timely, compliant, and efficient processing of shipments. You will manage regulatory requirements, minimize delays, and enhance customer satisfaction through smooth cross-border logistics operations.

Key Responsibilities

• Lead and manage clearance operations to ensure timely customs processing and regulatory compliance
• Monitor shipment clearance timelines, identify bottlenecks, and implement solutions to avoid delays
• Ensure compliance with local customs regulations, trade laws, and documentation requirements
• Build strong relationships with customs authorities, brokers, and regulatory agencies
• Analyze operational performance (clearance time, exceptions, compliance rates) and drive improvement actions
• Develop and implement processes to minimize clearance delays, penalties, and additional costs
• Ensure accurate documentation handling, classification, and duty/tax calculation processes
• Train and develop team members on regulatory updates, compliance procedures, and best practices
• Drive automation and digital tools to improve clearance efficiency and visibility
• Collaborate with internal stakeholders (operations, customer service, commercial teams) to resolve clearance-related issues
• Establish a customer-focused approach to proactively manage exceptions and enhance service experience
• Provide regular reporting on clearance performance, risks, and improvement initiatives

Key Requirements

• Bachelor’s degree in Supply Chain, Logistics, International Trade, or related field
• Minimum 7 years of experience in customs clearance, brokerage, or international logistics operations
• Strong knowledge of customs regulations, trade compliance, tariffs, and documentation
• Experience dealing with customs authorities and regulatory bodies
• Strong analytical skills with the ability to manage complex operational and compliance challenges
• Proven leadership and team management experience
• High attention to detail and strong problem-solving capabilities
• Ability to work under pressure and manage time-sensitive shipments
• Familiarity with clearance systems and digital trade tools is an advantage

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.