Operations Manager

Description

POSITION OVERVIEW
Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES
•    Provide overall direction and support to internal stakeholders, including but not limited to selection, development, assigning daily tasks, performance management, mentoring, cross-training and other supervisory activities.
•    Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free 
•    Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight 
•    Communicate with other departments within FXF as required
•    Monitor dock and yard to ensure proper loading techniques and ensure company policies and procedures are followed
•    Evaluate and reconfigure route structures and bids based on local tendencies and characteristics 
•    Conduct safety meetings and facilitate quality groups 
•    Monitor and analyze all opportunities to cut costs and improve efficiencies 
•    Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
•    Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure 
•    Communicate with Account Executive(s) to ensure customers’ and company’s needs are met 
•    Identify freight moving at incorrect weight and classification 
•    Ensure all OS&D is identified and processed properly 
•    Monitor actual performance data and gather information for reporting 
•    Assist Operations Supervisors as needed
•    Conduct daily pre-shift meetings with reporting teams 
•    Implement company policies
•    Comply with all applicable laws/regulations, as well as company policies/procedures 
•    Perform other duties as required 
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
 

KNOWLEDGE, SKILLS & ABILITIES REQUIRED
•    High School Diploma or GED Equivalent, required
•    Post-secondary degree or four (4) years of directly related work experience
•    Four (4) years leadership experience in transportation industry 
•    Bilingual (English/French) preferred; required in Quebec
•    Must have thorough knowledge of LTL Industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
•    Proven leadership experience and willingness to learn
•    Valid forklift certificate, an asset
•    Professional verbal, reading and written communication skills (documentation, communication with peers, supervisors, etc.)
•    Ability to manage competing and changing priorities and possess excellent organizational skills
•    Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
•    Ability/willingness to learn new applications, software, systems, and equipment as required
•    Excellent interpersonal, negotiation, conflict-resolution skills and critical-thinking skills
•    Excellent problem-solving skills and analytical abilities, including excellent attention-to-detail
WORKING CONDITIONS
Must be able and willing to travel as needed  
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
 

Preferred Qualifications: Monday- Friday, 15:00 start

Pay Transparency:

Pay:

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