Operations Service Analyst (m/w/d)

Description

Ground Operations; Air Network; Road Network; Clearance Operations: Collects, organizes, and provides daily service and operational updates to district management team; Assembles data to review and update key indicators of field performance and assist in root cause analysis; Gathers response due requests from corporate, regional, and district levels; Creates and modifies databases to support operational decisions made by Engineer and Specialist; Provides analysis, trending and presenting of data to the Manager and/or DMD; Continuously updates current internal processes for improvement with limited guidance; Identifies opportunities for automation in current internal processes; Compiles, refines, and reviews service information to assist Engineer and Specialist in service goal setting; Participates by providing assistance on QAT’s, special projects, and cross functional projects; Collaborates with the District Quality and Process Specialist to manage the DCRT process; Actively supports the CSM process for the District staff; Performs other duties as assigned

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.  Participates/leads in the design, development and implementation of processes within area of expertise.

Key Responsibilities

·       Collect and organize daily service and operational updates for district management.

·       Assemble and analyse data to update key field performance indicators and assist in root cause analysis.

·       Gather responses to information requests from corporate, regional, and district levels.

·       Create and modify databases to support decisions made by Engineers and Specialists.

·       Provide data analysis, trending insights, and presentations to the Manager and/or DMD.

·       Continuously improve internal processes with minimal guidance.

·       Identify opportunities to automate internal processes.

·       Compile, refine, and review service information to aid in service goal setting.

·       Assist with QATs, special projects, and cross-functional initiatives.

·       Collaborate with the District Quality and Process Specialist to manage the DCRT process.

·       Support the CSM process for district staff.

·       Support specific network operations including Brexit, Tricolor flows, European Freight HUB, Rollover application, Reporting Tools, and Medical Service Tower.

·       Perform other duties as assigned.

Training and Support

·       Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.

·       Support DM team, Senior Managers, Station Managers and other key stake holders with detailed reports and analysis 

Communication and Reporting

·       Prepare and deliver regular quality and performance reports to national and regional management.

·       Facilitate feedback loops between central operations and individual depots.

·       Act as a liaison between central quality teams, station management, and external delivery partners.

Special Role Attributes/Minimal Requirements

·       Relevant experience 1-5 years in data analysis or similar area

·       Secondary education level (e.g. high school).

·       Business fluent English skills.

·       Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

·       Strong Presentation skills, accuracy & attention to detail, problem solving skills, written & verbal communication skills, interpersonal skills.

NOTE: the candidate(s) will report directly to Kubilay Oezalan as District Manager for German District. Andre Zabel will be the Hiring Managing Director.

Payment according to the collective bargaining agreement, depending on the location: "Gehaltstarifvertrag für die kaufmännischen und technischen Angestellten in der Speditions-, Logistik- und Transportwirtschaft Nordrhein-Westfalen vom 29.04.2024" / " Manteltarifvertrag für die kaufmännischen und technischen Angestellten in der Speditions-, Logistik- und Transportwirtschaft Nordrhein-Westfalen vom 29.04.2024" or "Gehaltstarifvertrag vom 13.07.2022 für die kaufmännischen und technischen Angestellten und Meister des privaten Transport- und Verkehrsgewerbes in Hessen" / "Manteltarifvertrag für die Beschäftigten des privaten Transport- und Verkehrsgewerbes in Hessen vom 13.07.2022, gültig ab 01.08.2022"

Accuracy & Attention to Detail; Problem Solving Skills; Influencing & Persuasion Skills; Written & Verbal Communication Skills; Interpersonal Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.