Operations Supervisor

Description

What you’ll be working on

The Operations Supervisor, involves supervising the daily running of the Sameday local courier division and managing staff members, adhering to regulatory & compliance requirements, and meeting the customer delivery requirements to make every customer experience outstanding.

• Predominately manage the same day local courier work and permanent runs within the metro area
• Allocate, and monitor local courier jobs and management of allocators, and drivers while providing assistance to customers
• Assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
• Provide coverage and assistance when required within the taxi truck area managing a fleet of trucks
• Safely manage the local courier division with full compliance to WHS, COR, NHVR and FedEx policy and procedures
• Effectively use of all resources to achieve continuous business improvement, while maintaining customer service
• Ensure local courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
• Review driver current jobs to ensure timely delivery windows are met
• Provide working knowledge of General Carriers contract determination
• Ensure the scanning and recording of all Proof of Deliveries to assist with collation of data for recording and achieving KPI’s (Service Quality)
• Communicate with other FedEx teams, creating an open transparent communication channel with all you deal with, while maintaining integrity
• Complete training on internal procedures, scanning and compliance requirements
• Ensure 100% compliance with scanning and Proof of Delivery on all consignments
• Deliver prompt resolution of customer service enquiries
• Identify and act upon any opportunity for cost reduction

Post Code: 2019 | Botany

What you’ll bring to the team

• Ability to work in a fast-paced high-pressure environment
• Systematic and professional approach to “best practice” policies, work processes and procedures
• Ability to communicate with impact and build first class relationships
• Integrity in actions and facilitates clear and honest two-way communication through an open management style.
• Basic knowledge of the Transport/Local Courier industry
• Strong written and oral skills, including well developed persuasive ability
• Ability to build strong relationships with both internal and external customers
• Understanding of Chain of Responsibility and fatigue management

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.