Operations Supervisor

Description

The Role:

We are seeking a self-motivated Operations Supervisor to successfully lead a tight-knit Operations team at our Canberra depot.

The successful candidate will play an integral role in ensuring operational KPIs are achieved to meet our service delivery targets and promote the Safety-Above-All culture.

You will manage daily completion of team tasks as well as delegating first level employee related activities (including performance management, development discussions, employee related administration, and supporting initial/informal disciplinary action activities).

The successful candidate will report to the Deputy Manager Operations.

Post Code: 2620| Hume | ACT



What you'll bring to the team

• Strong leadership skills to engage, empower and develop a high performing team of employees
• Are you experienced and knowledgeable in effective training, coaching, and people management practices?
• An enthusiastic attitude, team-player mindset, and commitment to the purple promise

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. As a business leader, you’ll be empowered to take responsibility and overcome each challenge in your own way. 



What you'll be doing

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
• Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
• Ensure continuous improvement and share best practices implementation
• Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
• Explore opportunities to improve service level in the most cost-efficient way
• Ensure all resources are focused to achieve high quality service performance
• Ensure staff are trained identifying training needs and implementing programs and people development strategies 

Who are we at FedEx Express?

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Move the world, create what’s next.



If this position and working environment sounds like the right fit for you, don't wait - apply today!