Operations Supervisor

Description

Operations Supervisor (Afternoon, Gateway)

FedEx is seeking a driven and people-focused Operations Supervisor to lead our Adelaide afternoon operation at our state-of-the-art facility in Netley. This is an opportunity to influence performance, embed a strong safety culture, and deliver operational excellence within a global logistics leader.

Guided by our PSP philosophy – Putting Our People First and our Safety Above All mindset, this role plays a critical part in delivering outstanding service across domestic priority and international freight operations at our Adelaide gateway. For more information about our gateway operation, visit https://newsroom.fedex.com/newsroom/asia-english/fedex-opens-new-adelaide-gateway-to-support-surging-air-freight-demand-out-of-south-australia

About the Role

As the Operations Supervisor, you will lead a high-performing operational team during the afternoon shift, ensuring service excellence and continuous improvement across the depot. You will be responsible for the day-to-day execution of operations while developing and empowering your people to perform at their best.

This is a hands-on leadership role with accountability across:

• Team leadership, engagement & development
• Depot operations and service delivery
• Safety, compliance & industrial relations practices
• Process optimisation & continuous improvement
• Resource planning, reporting & cost control
• Customer service excellence

You will work closely with peers and leaders to drive a customer-focused culture and implement improvement initiatives that enhance service quality while maintaining cost efficiency.

Key Responsibilities

• Lead, motivate, and empower employees through open communication, strong leadership, regular performance feedback, and team-building
• Drive employee engagement, productivity, and customer satisfaction
• Analyse daily operational performance and take action to achieve targets for service quality, loss and damage, and cost efficiency
• Establish and maintain a customer-focused culture that supports satisfaction, loyalty, and retention
• Utilise standard tools and methods for daily, weekly, and monthly reporting, performance measurement, and resource control
• Champion continuous improvement and share best-practice initiatives
• Initiate and implement optimisation programs to improve efficiency and reduce unit costs

The Successful Applicant Will Have / Be

We are seeking an experienced operational leader with:

• Minimum 3 years’ experience in a transport, logistics, or operational environment
• 3–5 years’ people management experience, ideally in an operations-led role
• Strong knowledge of operational processes, optimisation methodologies, and related technologies
• Demonstrated success in continuous improvement and process optimisation
• A proactive, can-do mindset with the ability to translate concepts into action
• Strong communication skills, with experience working in a multicultural environment
• Proven capability in training, coaching, and developing teams and future leaders

Ready to lead the way?

Join FedEx and be part of a team that delivers excellence every day.

If you have the skills, leadership capability, and drive to strengthen service delivery and develop high-performing teams, we encourage you to apply.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.