Operations Support Agent

Description

Position Title: Operations Support Agent

Job Type: Permanent Part-Time

Hours: 8:00 AM - 12:00 PM (Mon-Fri) (20 hours per week)

This role will interact directly with customers and provide support across a range of freight services at our Freight Service Centre.

Key Responsibilities

• Assist customers with dropping off export freight and arranging export documentation.

• Provide quotations for export services and process customer enquiries.

• Facilitate inbound package collections and handle package tracking requests.

• Process payments accurately via cash or credit card.

• Deliver professional, friendly, and efficient customer service at all times.

• Support other service center tasks as required.

Minimum Education

Secondary education or equivalent

Minimum Experience

• At least two (2) years of relevant work experience

Knowledge, Skills and Abilities

• Fluent in English with excellent verbal communication skills.

• Well-spoken, well-presented, and customer-oriented.

• Ability to work effectively in a fast-paced service environment.

• Previous experience in customer service or freight/logistics (preferred but not essential).

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.