Operations Support Agent

Description

About the role: 

Go behind the scenes in our operations team. Our Operation Support Agents are committed to sorting our freight and ensuring all shipments move through our depots seamlessly and with care, so that we can deliver on our service promises. Processing our customer’s shipments takes a huge team of operational Handlers, on the ground tackling and coordinating a high volume of freight to ensure our customers can deliver for their customers. 

Casual Shifts – 07.30am to 13:30pm or 11:am to 17:00pm

• Position based in Eagle Farm, 4009
• Safely manage and internally move all the consignments that come in and out of our depot in a timely manner 
• Label all consignments to ensure efficient route 
• Sort consignments to the correct delivery area 
• Work together as a team to ensure efficient turnaround times 

Experience required: 

• Previous warehouse experience desirable 
• Outstanding customer service experience 
• Safety focused
• Fit to perform manual handling
• Exceptional written and verbal communication
• Computer literacy
• Administrative experience highly desirable

The benefits 

• Uniform provided, including safety shoes 
• Safety Above All Culture 
• Career development opportunities 
• Tuition assistance available to support your learning journey
• A positive working culture, with our People-Service-Profit philosophy – putting our people first! 
• We care for our employees well-being and value their contributions to our company 

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.