Operations Training Supervisor
Description
Manages and implements learning and development products and services to FedEx employees as coordinated by the University in support of the Company’s overall training strategy. Responsible for overseeing all facility employees receive training needed to effectively complete their jobs
ESSENTIAL FUNCTIONS
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- Manages the curriculum and training experience, supervising continuous learning and dock training of all employees, and serves as point of contact for field-based training within the facility.
- Provides training and follow-up coaching to Ops Managers, Package Handlers, and direct reports to ensure consistency in delivery and quality of training programs within the hub.
- Consults with hub Senior Manager or Assistant Manager to determine individual training gaps and collaborate on development opportunities. Executes learning plans in coordination with hub senior management.
- Ensures timely delivery of new and existing training programs.
- Coordinates with the Regional Learning Specialist on the planning, organization, and support for regional, district, local learning events to include courses such as the Operations Manager Onboarding and any adhoc courses as needed.
- Conducts hub level observations and training program evaluations. Provides coaching and feedback as needed to Training Specialists, Package Handler Trainers and Hub Management.
- Facilitates weekly Package Handler retention team meetings.
- Peforms other duties as assigned
Minimum Education
- High school diploma or GED required; Bachelor’s degree in Education, Communications, Business Management or related field preferred
Minimum Experience
- Two (2) years’ experience required in instructor-led training, field operations or related area.
Knowledge Skills and Abilities
- Related training certifications preferred.
- Ability to inspire a shared vision and empower and motivate a team
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
- Proven ability to apply sound business judgment to establish and accomplish goals.
- Working knowledge of field operations and/or training principles.
- Software skills, including use of Microsoft Office software and web-based applications.
- Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
- Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
- Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
- Ability to mentor, coach and act as a knowledge resource to other employees.ropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
- Ability to mentor, coach and act as a knowledge resource to other employees.
Job Conditions
- May work in hot or cold temperatures
- May work in an environment with loud noise and fumes
- Minimal travel required
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
