Ops Agent

Description

Aim of position: The primary responsibility of the Operations Agent is to arrange and coordinate the transportation of the shipments under his/her control, while ensure that the customer requirements are met.

Tasks:

• Performs booking with carriers and Gateway according to internal guidelines as defined by Product
• Processes, handles and distributes all required documents in the transportation area
• Performs pickup / delivery arrangement
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations (from local and international authorities) and internal procedures
• Performs any other tasks & responsibilities required ensuring high business performance and delivering the customer an outstanding experience 
• Supports Customer Service in the incident and exception management resolution
• Escalates issues to Supervisor Customer Service & Operations, if required (to Team Lead CS, if in place)
• Maintains excellent relationships with vendors
• Is responsible for identifying performance issues of vendors and proposes solutions to improve/correct performance and informs Customer Service when it (will) affect(ed) the customer promise
• Monitor shipments (based on Galaxy Dashboard), in case of jamming: first  report it to the Customer Service department and OPS Supervisor, after consultation with them inform the client
• Maximum effort to optimize costs
• Professional management of accruals
• Handling invoice disputes

Requirement:

• 1 - 3 years’ experience in the Forwarding Industry with a proven track record in an operations role
• Professional telephone and E-mail communication skills
• Proficiency in spoken and written local language and English

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!