Payroll System Support Specialist

Description

About the Role

We have an exciting permanent opportunity for an experienced System Support Specialist to provide Tier 2 support for the eTime / Kronos time and attendance platform.

This role is critical in ensuring ongoing system stability, timely resolution of complex issues, and smooth payroll and workforce operations across our Australian business. You will work closely with Payroll, HR, IT, and Operations teams to troubleshoot issues, perform testing, and validate system changes to maintain data accuracy and compliance.

In this role you will:

• Act as the Tier 2 support lead for the eTime / Kronos system, investigating and resolving escalated incidents
• Conduct detailed root-cause analysis and coordinate with technical teams to implement fixes or enhancements
• Develop, maintain, and execute test scripts for new functionality, configuration changes, and system upgrades
• Lead or support User Acceptance Testing (UAT) — coordinating test cycles, tracking results, and ensuring readiness for production release
• Perform regular system health checks and data integrity reviews to ensure ongoing accuracy and reliability
• Document procedures, maintain troubleshooting guides, and contribute to continuous improvement initiatives
• Collaborate with Payroll and Operations to ensure timekeeping data flows accurately into payroll systems
• Provide training or knowledge sharing support to Tier 1 and frontline teams as required
• Ensure all activities align with internal governance, audit, and security standards
• Support the migration from eTime to UKG Workforce Pro Management system – assisting with data validation, parallel testing, and change readiness activities

Experience & Abilities Required

• Demonstrated experience in Tier 2 system support, testing, or administration of Kronos / eTime or UKG time & attendance system
• Strong background in testing processes, including UAT and test-script creation
• Solid analytical and problem-solving skills with ability to interpret logs and identify root causes
• Excellent communication skills and stakeholder engagement across HR, IT, and Operations teams
• Experience in documenting processes, system configurations, or test results
• Knowledge of payroll/timekeeping principles, data integrity, and compliance requirements (highly regarded)
• Strong attention to detail, accountability, and ability to work autonomously in a fast-paced environment
• Experience supporting or participating in system implementation or migration projects (UKG or similar highly regarded)

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.