People Operations Manager

Description

The People Operations Manager will provide high level of technical expertise and advise to members of management. This role involves management responsibility for a team of people partners in the market. With expertise in the local market, this role shall provide guidance and act as a subject matter expert on local laws, regulations and key people related initiatives that align with business objectives. The successful candidate is expected to deliver people analytics, interpret results and apply complex information to influence key business decisions. This role shall lead high impact cross-functional projects and initiatives to achieve optimal results for the business and its people.

Who we are
At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.
This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

• FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

Job summary
Responsible for leading employee relations, workforce planning, change management, compliance, union relations, disciplinary processes, grievance resolution, workforce transitions, recruitment efforts, and collaboration with HR CoEs to ensure effective implementation of tailored regional projects and programs, fostering a supportive and compliant workplace environment within the specific local market.

Key Responsibilities
The following aspects are executed within the context of the specific local market:

• Lead in providing guidance and support on employee relations and industrial matters.
• Plan and manage workforce needs and recruitment activities.
• Lead change initiatives and ensure smooth implementation of organizational changes.
• Ensure compliance with employment laws and regulations.
• Manage relationships with unions and ensure adherence to collective agreements.
• Oversee disciplinary processes and provide guidance on dismissal matters.
• Address and resolve employee complaints and grievances through mediation.
• Manage workforce transitions, including reorganizations and restructuring.
• Collaborate with Manager Talent Acquisition on high-volume recruitment efforts and oversee recruitment process outsourcing (RPO) activities.
• Collaborate with cross-functional HR CoEs to tailor regional projects and programs for effective implementation at the local level.

You will be a great fit if you

• Minimum Education

Bachelor’s degree or equivalent, in any discipline
Minimum Experience

• 10 years of work experience, of which two (2) years are management experience

Knowledge, Skills and Abilities

• Leadership Skills
• Planning & Organizing Skills
• Judgement & Decision-Making Skills
• Presentation Skills
• Analytical Skills

What you can expect
Attractive remuneration package includes:

• Contractual Bonus
• Tuition Assistance

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects
Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.