Pessoa Representante de Atendimento a Clientes Estratégicos Sr

Description

General Job Description:
Under limited supervision performs the following activities:
•Management of daily, weekly and monthly KPIs.
•Meeting with customers to present results;
•Monitor team activities and work together proactively to achieve goals;
•Identify and promote improvement areas in processes together with the team.
•Develop Action Plans together with the stations;
•Analyze impact, causes and prepare material for Board Committees
•Provide customer support and immediate leadership with data and preventive information;
•Map opportunities and develop new processes that bring results regarding service levels;
•Develop personalized reports in Tibco Spotfire and other analysis tools;
•Analyze statistical and historical data identifying process improvements
•Meet deadlines with the client and team.
•Work on improvement actions in processes and routines
•Supports specialists and managers in decision-making.

Minimum Requirements
Minimum education
• High School Diploma required/bachelor's degree preferred
• Intermediate English.

Minimum Experience
• Three to four (3-4) years' experience in customer service or administrative position.

Minimum Required Skills:
•Advanced Excel (Macros) and PowerPoint.
•Knowledge of BI tools (TIBCO-Spotfire, Power BI) and SharePoint.
•Experience in project development using macro development (VBA).
•Experience in performance analysis and stratification of process deviations.
•Quality knowledge and tools (QDM);
•Great interpersonal relationships, communication skills and proactive attitude;
•Strong analytical profile focused on Quality and problem solving.

Preferred, not mandatory:
•Availability to travel;
•Advanced English
•Bachelor's degree
•Experience in team management/leadership skills

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.