PESSOA REPRESENTANTE DE SOLUCOES AO CLIENTE JR

Description

Involves online and telephone contact with external/internal strategic customers, track packages and KPIs and completing any related administration tasks.
Position in family will impact accountabilities such that Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks.

GENERAL JOB DESCRIPTION:
Under close supervision, performs the following activities:
• Provide information on the status of orders, monitor these shipments, monitoring movement and release, interpreting the available systems in the area;
• Assist in resolving customer problems and complaints with shipping issues with FedEx;
• Interface with other areas of the company in order to solve customer problems.
• Determine the existence of service failures, addressing them to the sector to finalize the negotiations and corrective actions;
• Provide customer service using FedEx phraseology, showing proactivity seeking customer satisfaction in each interaction;
• Review daily service information, department metrics to ensure the quality and consistency of service and information provided;
• Keep the controls, reports and spreadsheets of the area's activities updated;
• Act as a consultant, guiding and supporting external and internal customers;
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum education:
High School diploma required; Bachelor's degree preferred.
Intermediate English

Minimum Experience:
• One (1) year Experience in customer service in a Call Center environment.

Minimum Required Skills:
• Demonstrated ability to deal with difficult customers and experience required in resolving customer issues;
• Ability to communicate effectively under pressure. Time management and strong organizational and interpersonal skills.
• Flexible time required
• Interpersonal Skills,
• Written & Verbal Communication Skills,
•Team Working Skills,
• Microsoft Office & PC Skills,
• Problem Solving Skills

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.