Premier Customer Care Rep
Description
Premier Customer Care, Service Level Performance of FedEx Strategic Business, Top Tier Enterprise
Global and Regional Customers Support, Service Analysis Performance, Continuous Improvement,
Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers, Root Cause
Analysis, Outstanding Customer Experience Delivery, Best Practices Implementation, Robust
Solutions Offering for Complex and Critical Situations, EG/ER Business Reviews Preparation &
Participation, Customer Education on FedEx Products, Services, Tools and Required Regulatory,
Industry Vertical & SME Support (Life Sciences, Aviation, e-Commerce, etc.), Learning &
Development Design and Delivery Support, Network Building Across Functions, Customer Issues
Anticipation & Resolution
Premier Customer Care, Service Level Performance of FedEx Strategic Business, Top Tier Enterprise
Global and Regional Customers Support, Service Analysis Performance, Continuous Improvement,
Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers, Root Cause
Analysis, Outstanding Customer Experience Delivery, Best Practices Implementation, Robust
Solutions Offering for Complex and Critical Situations, EG/ER Business Reviews Preparation &
Participation, Customer Education on FedEx Products, Services, Tools and Required Regulatory,
Industry Vertical & SME Support (Life Sciences, Aviation, e-Commerce, etc.), Learning &
Development Design and Delivery Support, Network Building Across Functions, Customer Issues
Anticipation & Resolution
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
