Product Support & Rollout Engineer

Description

We have an exciting opportunity for you to join our team as a Product Support & Rollout Engineer

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:
 

We are seeking a Senior Technical Analyst/Product Support & Rollout Engineer with deep technical acumen, strong troubleshooting capabilities, and a hands-on approach to product rollout, configuration, and 24/7 support. This role is critical in bridging product development and real-world deployment for high-level control systems in the Material Handling and Sortation Technology domain and will be part of a global team delivering high-impact technology in logistics and automation. You’ll work on complex, cutting-edge systems and contribute directly to the efficiency of world-leading operations. The ideal candidate will bring a strong technical background, excellent problem-solving skills, and the ability to work effectively across global teams. He/She will play a key role in configuring, installing, upgrading, and supporting mission-critical software at live operational sites internationally.

Key Responsibilities:

• Execute and support the rollout of high-level control software on complex logistics or warehouse automation sites.
• Perform integration testing and validation, ensuring system readiness and performance.

• Provide 24/7 global support for software deployed both on-prem and on-cloud analyzing and resolving issues in production environments with urgency and accuracy, being supported by a wider support team.

• Assist with deployment pipelines and integration using Azure DevOps tools.
• Liaise with cross-functional teams and site personnel globally, providing clear and precise communication.
• Travel occasionally to operational sites (mainly in Europe) for go-lives, issue resolution, and upgrades.

What do you bring with you:
 

Must Have:

• Bachelor’s degree in Engineering, Computer Science or related field. 
• 10+ years of experience in support, integration, or controls software implementation, ideally in Material Handling or Warehouse Automation.
• Experience in C# development and debugging.
• Solid understanding of Oracle SQL, relational data models, and entity relationships.
• Comfortable working with multithreaded applications and session management.
• Familiarity with Azure DevOps Pipelines or similar CI/CD tools.
• Experience using regular expressions in Splunk, Notepad++, for searching patterns and diagnostics.
• Expertise with Java Messaging Service (JMS), including diagnosing message flow issues and resolving integration problems in production environments
• Hands-on experience with XML and JSON data structures.

Nice to Have:

• Background in parcel/logistics environments.
• Experience working in global support teams and across time zones.
• Prior involvement in rollout strategies for high-availability systems.

Soft Skills & Work Style:

• Excellent analytical and diagnostic skills – ability to dissect complex system issues.
• Strong verbal and written communication – ability to interact with site personnel and Snr leaders worldwide.
• Ability to self-learn, understand existing architectures, and apply logic in unfamiliar environments.
• Flexibility to work during off-hours for urgent issues or deployments.
• Willingness to travel in EU and Internationally for critical rollouts or escalations.

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.