Program Manager Senior

Description

**The preferred candidate locations are Memphis, Pittsburgh or Plano, but this role is remote-eligible as well.**

Summary:

Provides technical expertise and support for planning, developing, organizing, and coordinating small and medium programs/projects. Research, evaluates and recommends new technologies, methodologies, processes, and products to achieve major innovative improvements. Collects, analyzes, and produces financial and performance indicators and forecasts. Provides appropriate specifications for and coordination of programs that cross department/division lines.

Description:

The Senior Program Manager, Strategic Management Office serves as an individual contributor within the Strategic Management Office (SMO) in the Data & Technology (D&T) organization. This role provides strategic direction, technical program management oversight, and enterprise integration across FedEx’s digital transformation and technology modernization initiatives.

The role brings a strong technical background and program management skillset to FedEx’s transformation programs, partnering closely with D&T executives, Enterprise Architecture, and senior business leaders. The successful candidate will define technical delivery roadmaps, manage cross-team dependencies, and provide clear visibility into progress, risks, and trade-offs. A key aspect of this position is driving change management and leveraging outstanding executive communication skills to ensure alignment and successful adoption of our digital transformation efforts. The role coordinates delivery across multiple technical domains (applications, platforms, data, and infrastructure), ensuring program plans are technically sound.

Essential Functions:

Technical Program Definition and Roadmap Development

• Partner with D&T executives to define the technology roadmaps that enable business transformation programs, including scope, outcomes, success metrics, and integrated roadmaps.
• Coordinate with Enterprise Architecture to ensure digital transformation and technology modernization work aligns with the approved future-state architecture and technology pillars.

Program Execution, Delivery Methods, and Technical Coordination

• Lead the end-to-end technical program execution across multiple technical teams, ensuring milestones, sequencing, and critical path remain aligned to delivery commitments.
• Apply technical program management methodologies (Agile, Scrum, and or Waterfall as appropriate) to drive delivery rigor, accountability, and execution.
• Proactively identify, manage and mitigate technical risks, dependencies, and issues for the program; facilitate resolution and escalate with clear options and recommendations.
• Maintain core technical program artifacts (integrated plan, dependency map, RAID log) to support delivery, governance, and executive visibility.
• Drive technical dependency and integration risk reviews across teams; surface constraints early and recommend sequencing or scope adjustments.
• Partner with delivery teams to define clear acceptance criteria and “definition of done” for key technical milestones to reduce rework and ensure consistency

Stakeholder Management and Executive Communication

• Develop and build executive-ready presentations, materials, and recommendations for senior leadership forums.
• Lead change management activities, partnering with stakeholders to ensure the smooth adoption of new processes and technologies.
• Translate complex technical and program information into clear, compelling insights that enable timely and effective decisions.
• Influence outcomes across business, technology, and portfolio leadership without direct authority.

Metrics, Reporting, and Value Tracking

• Develop and maintain dashboards that track program benefits (value realization, process improvements, delivery outcomes) and support leadership decision-making.
• Support resource planning, capacity discussions, and cost-to-achieve tracking in partnership with portfolio and finance stakeholders.

 Preferred Qualifications

• Experience supporting technical programs or initiatives across multiple teams and functions.
• Experience coordinating delivery across technical domains (applications, platforms, data, infrastructure) with strong dependency management.
• Strong analytical, problem-solving, planning, and organizational skills.
• Excellent written and verbal communication skills in English.
• Proven experience in change management methodologies and leading large-scale organizational change initiatives.
• Demonstrated expertise in executive communications, including crafting narratives and presenting to senior leadership.
• Experience supporting enterprise-scale digital transformation or technology modernization programs.
• Familiarity working with Enterprise Architecture and aligning delivery to future-state architecture and technology strategy.
• Proficiency in technical program management tools and practices (Agile delivery, RAID management, governance cadence, executive reporting).
• Familiarity with Power BI or similar analytics and data visualization tools; experience building dashboards and executive reporting.
• Experience leveraging AI tools to improve efficiency and insight generation.
• Certifications: Project Management Professional (PMP), Certified ScrumMaster (CSM) or equivalent Agile certification preferred.

Minimum qualifications: 

Minimum Education

Bachelor's Degree/equivalent in business or related quantitative discipline.

Minimum Experience

Three to four (3 - 4) years experience in project/program management, product development, systems design/development or business /financial planning and analysis. Experience in the use of project management/planning software. Experience in planning major projects including development of project proposals, business cases, schedules and financial justification. Demonstrated analytical, organizational, and planning skills.

Pay Transparency Ranges: 

USA: $7,094.23/mo - $15,607.31/mo, CO: $7,094.23/mo - $14,957.01/mo, CA: $7,488.36/mo - $12,533.14/mo, NJ: $7,488.36/mo - $11,981.37/mo, OH & VT: $7,488.36/mo - $12,355.79/mo, MN: $7,488.36/mo - $14,306.70/mo, IL & NV: $7,488.36/mo - $14,957.01/mo, MD, NY & WA: $7,488.36/mo - $15,607.31/mo, MA: $7,882.48/mo - $15,607.31/mo, RI: $8,670.73/mo - $14,306.70/mo, CT: $8,670.73/mo - $14,957.01/mo, DC & HI: $9,064.85/mo - $14,957.01/mo, NYC: $9,064.85/mo - $15,607.31/mo

Preferred Qualifications:  

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: 

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 5pm EST on 3/11/26..

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)