Proj Eng/Anl Customer Experien
Description
This is an interview position.
To provide technical direction and project leadership for projects related to Revenue Operations, GTS, Customer Service, Sales and Customer Technology. To act as the main business liaison for all related projects between ITD and other business units. Provides advice and expertise to management and planning team. Leads research and analysis. Prepares recommendations and proposals for strategic, tactical and annual business plans.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bachelor's degree/equivalent - Business, Computer Science, Industrial Engineering, Mathematics, Quantiative discipline
Master's Degree or Equivalent (Preferred) - Business Administration
5 years business experience - Professional experience in industrial engineering, information system development, large project management and decision modelling (preferred)
Knowledge of GTS regulatory processes, Call Centre environment, Sales Planning or Revenue Operations
Capital planning/expense planning, forecasting, project management and systems design
Communication Skills
Analytical Skills
Good interpersonal skills
The ability to plan, prioritize, and organize their span of control effectively to meet the business objectives of the organization.
Some travel required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bachelor's degree/equivalent - Business, Computer Science, Industrial Engineering, Mathematics, Quantiative discipline
Master's Degree or Equivalent (Preferred) - Business Administration
5 years business experience - Professional experience in industrial engineering, information system development, large project management and decision modelling (preferred)
Knowledge of GTS regulatory processes, Call Centre environment, Sales Planning or Revenue Operations
Capital planning/expense planning, forecasting, project management and systems design
Communication Skills
Analytical Skills
Good interpersonal skills
The ability to plan, prioritize, and organize their span of control effectively to meet the business objectives of the organization.
Some travel required
Preferred Qualifications: Post Dec 24, 2025 unpost Jan 5, 2026
Pay Transparency:
Pay:
Additional Details: remote
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
