Proj Eng/Anl Customer Experien
Description
This is an interview position.
To provide technical direction and project leadership for projects related to Revenue Operations, GTS, Customer Service, Sales and Customer Technology. To act as the main business liaison for all related projects between ITD and other business units. Provides advice and expertise to management and planning team. Leads research and analysis. Prepares recommendations and proposals for strategic, tactical and annual business plans.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bachelor's degree/equivalent - Business, Computer Science, Industrial Engineering, Mathematics, Quantiative discipline
Master's Degree or Equivalent (Preferred) - Business Administration
5 years business experience - Professional experience in industrial engineering, information system development, large project management and decision modelling (preferred)
Knowledge of GTS regulatory processes, Call Centre environment, Sales Planning or Revenue Operations
Capital planning/expense planning, forecasting, project management and systems design
Communication Skills
Analytical Skills
Good interpersonal skills
The ability to plan, prioritize, and organize their span of control effectively to meet the business objectives of the organization.
Some travel required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bachelor's degree/equivalent - Business, Computer Science, Industrial Engineering, Mathematics, Quantiative discipline
Master's Degree or Equivalent (Preferred) - Business Administration
5 years business experience - Professional experience in industrial engineering, information system development, large project management and decision modelling (preferred)
Knowledge of GTS regulatory processes, Call Centre environment, Sales Planning or Revenue Operations
Capital planning/expense planning, forecasting, project management and systems design
Communication Skills
Analytical Skills
Good interpersonal skills
The ability to plan, prioritize, and organize their span of control effectively to meet the business objectives of the organization.
Some travel required
Preferred Qualifications: Post Jan 7 2026 Unpost Jan 14 2026 at 3 pm
Pay Transparency:
Pay:
Additional Details:
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
