ID do pedido: RC783794

Business Analyst – Data, Insights & Workforce Management (Global Trade Services)

Empresa: Federal Express Corporation EU
Categoria: Professional
Tipo de Emprego: Tempo total
Subtipo de trabalhador: Regular
Horário Semanal Programado: 40
Data de término da publicação:
Trabalho remoto: Não
Localização:
- 3 A Wadowicka, Krakow, Województwo małopolskie 30347, Poland
- 43 Avenida Central, Madrid, MD 28042, Spain
- Rua Lionesa, Leça do Balio, Porto 4465-671, Portugal
- Pincey Road, Stansted, Essex, England CM24 1FE, United Kingdom
- Dubli K67Y9N9, Ireland

Descrição

Are you passionate about turning data into actionable insights that drive operational excellence? Join FedEx Global Trade Services (GTS) as a Business Analyst supporting a strategic transformation initiative focused on workforce management, operational visibility, data governance, and intelligent decision-making across Europe.

In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workforce management capabilities, AI governance processes, and data-driven business improvements. You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience.

We have an exciting opportunity for you to join our team as a Business Analyst – Data, Insights & Workforce Management (Global Trade Services)

Position Summary

In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workforce management capabilities, AI governance processes, and data-driven business improvements. You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

Partner with Operations, Compliance, Technology, and Data & AI teams to identify opportunities for productivity and process improvements.
Gather, analyze, and document business requirements for data, reporting, workforce management, and transformation initiatives.
Support the development of Power BI dashboards and operational performance reporting.
Analyze data to identify trends, risks, and opportunities for improvement.
Gather and document business requirements for Workforce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Employee Self-Service, and Compliance & Risk Management solutions.
Support AI governance and compliance activities, including documentation, controls, and audit requirements.
Facilitate workshops, stakeholder discussions, user testing, and adoption activities.
Translate business challenges into scalable data, reporting, and technology solutions.
Support implementation of strategic workforce management, telephony, and operational performance initiatives.
Facilitate workshops, process reviews, and requirements discussions.
Support user acceptance testing (UAT), solution adoption, and change management activities.

What Do You Bring With You

Strong analytical and problem-solving skills.
Ability to convert complex business challenges into practical solutions.
Excellent communication and stakeholder management capabilities.
Experience documenting business requirements, user stories, and process workflows.
Ability to work effectively in cross-functional and international environments.
Strong attention to detail combined with strategic thinking.
Fluency in English, both written and verbal.
Willingness to travel within Europe when required (up to 25%).

Preferred Qualifications

Degree in Business, Engineering, Information Systems, Data Analytics, or a related field.
Experience as a Business Analyst, Process Analyst, Product Analyst, or similar role.
Experience with Power BI, reporting solutions, or business intelligence platforms.
Understanding of data governance, data quality, and analytics concepts.
Exposure to Artificial Intelligence, Generative AI, machine learning, or AI governance frameworks.
Experience working within regulated or compliance-driven environments.
Familiarity with Agile delivery methodologies.
Experience within logistics, transportation, customs clearance, or international trade is an advantage.
Business Analysis certification (CBAP, PMI-PBA, IIBA, or equivalent) is a plus.

What Do We Offer

Opportunity to play a key role in the transformation of Clearance operations across Europe.
Exposure to strategic initiatives with direct executive visibility.
Experience working at the intersection of Data, AI, Operations, and Business Transformation.
A collaborative and innovative international environment.
Extensive professional development opportunities in analytics, AI, data governance, and digital transformation.
Competitive salary and comprehensive benefits package.
Flexible hybrid working arrangements.
Tuition Assistance Program.
Employee Assistance Program for you and your family.

If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.