E04J0: Customer Experience Specialist (ID)

Descrição

Manage and maintain the content within the Customer Experience knowledge database which will include, creating, editing, and updating articles, processes and news to ensure accuracy, relevance, and accessibility for users.

We have an exciting opportunity for you to join our team as a Customer Experience Specialist.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Content Management:
• Maintaining the CE Knowledge Database.
• Creating new content to support changes to our business processes.
• Editing and updating articles as part of the annual review process.
   
• Quality Management:
• Ensure that all content is accurate, up to date and adheres to quality standards.
   
• Collaboration:
• Collaborating with various stakeholders to gather and verify content created by other functions.

What do you bring with you:

• Strong English; Oral/Writing and Editing skills
• Microsoft/Excel/PowerPoint skills
• Good Communication skills
• Good attention to detail
• Ability to plan, organize and manage your time effectively
• Ability to work collaboratively
• The passion to improve content for our users and to lead us to what is next

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.