E06H0: Manager Workforce Management (ID)
Descrição
Manager Workforce Management (WFM) to oversee a team in charge of forecasting, scheduling, and staffing across our European customer service centers.
We have an exciting opportunity for you to join our team as a Manager Strategic Business Planning
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
Manage a diverse team, closely interacting with peers across the globe
Handle performance management across multiple lines of business
Forecast customer interaction volumes across multiple call centers
Develop and maintain staffing models to meet service level targets
Design and implement routing strategies for efficient contact handling
Build optimized schedules using WFM tools and technology
Track and report on KPIs, adherence, productivity, and service levels
Partner with Contact Center leadership to drive performance improvements
Lead WFM best practices and process initiatives across regions
What do you bring with you:
- Bachelor’s degree or equivalent in a quantitative discipline.
- Five (5) years business experience in a WFM environment, engineering discipline, operations research, program development or industrial management field with strong project management skills.
- Knowledge of financial planning functions.
- Strong basic management, analytical, human relations and communication skills.
- Directly related advanced degrees may offset experience requirements.
- Directly related experience may offset degree requirements.
What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
