Premier Customer Care Representative (Ass - Senior)

Descrição

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We have an exciting opportunity for you to join our team of Premier Customer Care Representatives. (ass - senior)

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:
• Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in FedEx business through an exceptional level of pro-active customer care
• Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
• Advising our customers on how to use FedEx services and tools
• Helping our customers resolve service-related issues and identifying optimal long-term solutions
• Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
• Identifying new opportunities to grow business with our customers
• Working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you:
• Experience in customer service roles, selling experience is a plus
• Excellent communication skills
• Computer literacy and ability to easily navigate between different screens and systems
• Commercial awareness and problem-solving mindset to find the best solution for the customer
• Positive attitude and ability to work under pressure
• Confidence, empathy, and friendliness to offer excellent experience to our customers
• Flexibility in adapting to dynamic business environment
• A desire to work in an international, fast-paced team

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.