EA100: Customer Experience Analyst (ID)

Descrição

Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions and possibilities. Join us in this effort, and discover how we equip and empower our people to deliver exceptional experiences and outstanding service. 

Job Description: 

As Analyst you will be a member of the European Continuous Improvement Team, supporting the Customer Experience European organization in order to improve Customer Experience and achieve optimal results for the business. You will support European cross-functional projects and work on activities with high impact and/or complexity. You will have regular contact with senior/executive management.  You will need to be able to analyze and monitor data towards goals achievements, interpret complex information to influence optimal business decisions. You will engage people from multiple departments, promoting a culture of change and quality management.   

Key responsibilities  

• CE Portfolio Planning & Execution, paying attention to governance, performance and targets achievements 

• Monitor and coordinate the Operating Plan from the initial ideation through to completion, ensuring an effective scoping, planning, budgeting and communication 

• Validate or complete accurate and timely reporting to stakeholders and management on progress, risks and KPI results 

• Aligns and gains commitment to actions across teams and from different stakeholders 

• May be involved in the development and maintenance of information or record management systems 

• Support implementation and communication of changes 

• Be able to complete detailed analysis of complex data, systems or ideas and providing reports and recommendations.  

• Participate in projects or initiatives to develop new or existing processes, procedures, controls or systems 

The ideal candidate will [have / be]:  

• Program or Portfolio  Management experience is a must, with a strong focus on results and goal orientation. 

• Proven strong business analytical skills and ability to translate analysis into to-the-point PowerPoint presentations to support executive decision-making processes 

• Accuracy & attention to Detail 

• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, etc.) and project management tools like Microsoft Project or equivalents 

• Change management skills, people leadership, team builder & player, flexible to change or dynamic environment  

• Excellent communication and contact skills with working proficiency in English 

• Demonstrates initiative, organization, discipline, and adaptability while working in a team but also able to complete tasks independently, with minor guidance 

We have an exciting opportunity for you to join our team as an Analyst  
 
Who we are: 
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. 
 
What you will be doing: 

As Analyst you will be a member of the European Continuous Improvement Team, supporting the Customer Experience European organization in order to improve Customer Experience and achieve optimal results for the business. You will support European cross-functional projects and work on activities with high impact and/or complexity. You will have regular contact with senior/executive management.  You will need to be able to analyze and monitor data towards goals achievements, interpret complex information to influence optimal business decisions. You will engage people from multiple departments, promoting a culture of change and quality management.   

 
What do we offer: 
•  Attractive compensation package 
•  Training to get you started and on-the-job learning opportunities 
•  Extensive learning resources to further develop your skills and knowledge 
•  Tuition Assistance Program (*applicable for FedEx positions with a permanent contract) 
•  Employee Assistance Program for you and your family in difficult life situations 
•  Employee reduced-rate shipping   
•  Great career opportunities 
•  FedEx is one of the worlds most admired companies and trusted brands year after year 
 
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.