Financial Services - Resolution Hub Team

Descrição

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We have an exciting opportunity for you to join our team as a Financial Services - Resolution Hub Team

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:
 

•Executes complex transactions for NFC customers not supported by BPO provider

•Provides guidance to BPO provider on issue resolution to facilitate transaction execution

•Develops and communicates mitigation plans for issues identified

•Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders

•Assists in legal case support to ensure ability to minimize penalties and decreased customer experience

•Supports sales in escalations where business is at risk

•Provides support to sales on any questions that may arise when a customer is activated

•Provides input on policy modifications/enhancements

•Example Level 4 activities from the existing RACI the Resolution Hub Team would be responsible for include, but are not limited to the following:

•Provide support in specific areas raise by SHS/BPO on regional/local specific

•Enhanced BP support - for handling escalations from BPO/Sales/BP Support customers to resolve STC related issues

What do you bring with you:

Background in Finance is advantageous;

Experience with Excel (Mandatory);

Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish (B2 Level);

Ability to pay close attention to detail;

High degree of customer orientation;

Good Problem solving and analytical skills;

Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement;

Experience working with third party auditors / customer portals (Plus);

Experience in an international environment or similar (Plus);

What do we offer:

Attractive compensation package;

Health Insurance for you and your family members (Optional);

Life Insurance (*applicable for FedEx positions with a permanent contract);

Pension Fund (*applicable for FedEx positions with a permanent contract);

Hybrid Working Model (2 days working from home and 3 days working at the office);

Training to get you started and on-the-job learning opportunities;

Extensive learning resources to further develop your skills and knowledge;

Tuition Assistance Program (*applicable for FedEx positions with a permanent contract);

Employee Assistance Program for you and your family in difficult life situations;

Employee reduced-rate shipping

Great career opportunities

Schedule - daily shift Monday to Friday.

Are you interested in this position?

We’d love to know you better! Submit your application, by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

#LI-Hybrid