Marketing Insights & Operations Specialist

Descrição

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We have an exciting opportunity for you to join our Marketing team as a Marketing Specialist.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. We’ve made logistics and warehousing a science fuelled by innovation. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
 

What You Will Be Doing

• Act as a key contributor to the Technology & Enablement vertical.
• Manage internal survey programs from a technical point of view.
• Coordinate marketing workflows in Asana, including:
  • Creating and maintaining templates
  • Managing campaign calendars
  • Supporting team-wide adoption
  • Acting as a liaison with other PMOs across the business
• Lead and refine meeting cadences, retrospectives, and internal feedback loops, connecting workflow visibility with team health and performance data.
• Build and maintain dashboards and reporting formats that integrate survey intelligence with campaign/project performance.
• Bring an intermediate level of AI literacy to the role, using available tools to enhance workflows and insights delivery.

What Do You Bring With You

• Proven experience in survey design ideally using tools like Qualtrics, MS Forms, or similar platforms.
• Strong command of Power BI and Excel to translate data into clear dashboards and executive-ready reports.
• Demonstrated ability to manage and optimise project workflows using Asana, Trello, or similar tools.
• Comfort acting as a process owner and team enabler: you enjoy building systems, templates, and routines that make people’s work smoother.
• A structured thinker with a tech-savvy mindset. You treat operations as systems to optimize and scale.
• Clear, confident communicator who can turn data into meaning and support adoption of new tools and processes across teams.
• Previous experience collaborating with cross-functional teams, especially in Marketing, Ops, or Technology environments.
• PMO or project management certification is a strong plus.

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.