Marketing Specialist - Customer Journey Owner / Experience Lead

Descrição

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We have an exciting opportunity for you to join our Marketing team as a Marketing Specialist.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. We’ve made logistics and warehousing a science fuelled by innovation. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:
• Vision & Strategy Development: Define the strategy and vision for the assigned customer journey(s) and / or experiences in line with customer needs and the organization’s wider strategic objectives.

• Roadmap / Backlog Management: Create experience roadmap including the prioritization and management of the product backlog to deliver most valuable features and improvements in a timely manner.

• Experience Enhancements: Act as business lead to take experience enhancements for both digital and process capabilities from idea to realization; obtaining buy in and support from cross-functional stakeholders.

• Performance Monitoring: Work with Customer Insights and Customer Experience Design teams to understand if the journey/experience is meeting customer expectations and delivering desired business outcomes.

What do you bring with you:
• Customer-Centric Approach: A passion for understanding customer needs and delivering exceptional user experiences.

• Excellent Project Management Skills: Ability to lead complex projects with a focus on outcomes and value delivery for both customers and the business.

• Understanding of Business Agility: Familiar with different agile tools and ways of working

• Collaboration: Can work with multitude of stakeholders and harness buy in for key priorities.

• Strong Communication: Excellent verbal and written communication skills, with the ability to clearly convey objectives, progress and outcomes.

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

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