Premier Customer Care Representative

Descrição

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As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers’ requirements.

Key responsibilities:

• Build and maintain excellent relationships by pro-actively investigating customers specific needs and by follow-up methods.

• Pro-actively provide accurate information and guidance via friendly and professional multi-channel communication.

• Provide solutions to any customer service issues and enhance customer experience by identification of optimal long-term solutions.

• Input accurate and timely information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management.

• Identify and optimise any new business opportunities whilst providing exceptional customer experience.

• Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience.

The ideal candidate will have:

• Highly motivated, customer focused and commercially aware.

• Excellent communication and contact skills.

• Good PC Skills to work within our bespoke systems.

• Demonstrates initiative, organization, and adaptability while working in a pressurised team environment.

• Experience in a customer service environment, including complaint-handling / sales responsibilities would be advantageous.

What we offer:

• FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.

• FedEx is one of the most admired companies and trusted brands year after year.

• In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.

• Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together. 

• Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.