Premier Customer Care Supervisor

Descrição

Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.
Influencing & Persuasion Skills, Interpersonal Skills, Planning & Organizing Skills, Team Working Skills, Written & Verbal Communication Skills;