Strategic Customer Support Specialist (ID)

Descrição

Field Finance: Ship to Collect Business Partner - strategic customer support

As a Customer Financial Service Specialist you will be a member of the European Ship-To-Collect Business Partner Team, advising and supporting the European organization and our largest customers in all matters involving invoicing, cash application, invoice disputes and collections in order to project manage customer specific invoicing solutions, manage bad debt risk and grow revenue. You will support stakeholders and customers in regards of more complex setups and requirements.

We are looking for CFS Specialists with detailed experience in finance and/or sales and/or customer experience and strong project management skills. The successful candidate will have the ability to understand the company's strategy and business model, translating that strategy into customer solutions and the ability to work across functions and organization hierarchies to achieve business targets. In addition, this position will lead a number of key initiatives across Europe, to optimize Customer Experience and Bad Debt while playing a leading role in our transformation strategy and the integration of FedEx and TNT.

As a member of a European team, the candidate must be comfortable with remote team-members and management and be able to independently manage their workload. The ability to travel and participate to European wide customer visits as well as European wide in-house meeting participation completes the profile of the successful candidate.

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.  Participates/leads in the design, development and implementation of processes within area of expertise.

Other desired languages: German, French, Italian, Spanish

Analytical Skills; Numerical Skills; Presentation Skills; Interpersonal Skills; Judgement & Decision Making Skills