Quality Control Specialist
Description
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have….
- A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
General Summary….
The Quality Control Specialist acts as a focal point for quality support and addressing customer problems, questions or concerns. They coordinate with the proper site management and work teams to ensure quality work performance and timely responses to customer questions or concerns. Ensure a high level of quality work performance utilizing quality checks and training.
This position will be responsible for…..
- Document and maintain reports on overall customer support requirements and satisfaction.
- Monitor site parcel shipment reports to ensure timely delivery to the end customer per established standards.
- Ensure site is meeting performance objectives relative to self-inspection of the accuracy, timeliness, and effectiveness of mail manifesting processes.
- Adhere to established methods to document and report performance results to the Government.
- Visually inspect or manually check work processes from transportation, induction processing, sort and out-load procedures to ensure SOP standards are met.
- Document and maintain records of process deficiencies identified during QC checks.
- Analyze problems, and develop and implement corrective action to include training.
- Maintain historical trend analysis of test results for modifying/enhancing training material and SOPs.
- Resolve site quality, safety and security problems and ensure that products are processed and shipped out on a daily basis.
- Ensure that management is apprised of any customer concerns or quality deficiencies that must be addressed.
- Perform other duties as assigned.
You might be a greatfit if….
- Bachelor degreein Business, Supply Chain, Total Quality Management or related field preferredand 2-4 years of relevant experience.
- In lieu ofdegree, high school diploma or equivalent and 6 years of relevant experience.
- Experiencemanaging a quality program requiring statistical sampling development andanalysis, development and implementation of a quality control plan, performingtrend analysis of deficient performance, providing training, implementingcorrective actions to improve performance.
- Experience withISO 9000 preferred.
- Excellent verbaland written communication skills
- Customer servicedriven
- Strong teamplayer
Physical/Cognitive Requirements
With or without accommodation:
Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds
FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.
• Know your Rights
• Pay Transparency
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
Perks and Benefits at FedEx Supply Chain (FSC):
• **Competitive Pay**: Competitive wages depending on your location and experience, paid bi-weekly for both full and part time opportunities.
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision and voluntary benefits available on day one
• Basic life & Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full time employees following 180 days of service.
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty
** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.
