Quality & Process Specialist

Description

This is an interview position.

GENERAL SUMMARY

Job Profile Summary

Provides advisement, oversight and ownership of quality assurance to ensure data and process integrity of the entire district. Through relationship development and influence, advises Operations Management (all positions reporting through Sr. Manager) on quality, compliance, and process direction in order to ensure the data integrity and optimal operational performance. This requires knowledge of specific internal operational processes, policies, and standards. Collaborates with Sr. Managers to review reporting integrity, determine root causes of operational inefficiencies, develop and assist management in implementation of corrective action plans and support compliance across the District(s).

Essential Functions

Ensures data and process integrity from pick-up and delivery through oversight of quality assurance across district(s).

Acts as advisor between Corporate and Field to ensure processes/procedures are in place and aligned to strategic compliance objectives by communicating, implementing, and sustaining quality driven standards to ensure performance goals are met through the maintenance of process compliance.

Reviews processes and recommends changes for more efficient testing and accurate reporting per functional area.

Influences staff in understanding and applying technical processes/procedures as well as the significant impact to overall business objectives.

Drives district-wide training initiatives such as training webinars, operational processes/procedures for facilities regarding compliance and data integrity, and other various training seminars.

Oversees International package processes where stations complete cross border paperwork to vendor to verify correct information is provided.

Monitors standardization of the Overgoods process, investigating breakdown errors in regards to missing return/recipient addresses and offering procedural solutions.

Ensures the Correct Delivery Manifest (CDM) Process is being properly executed for inbound package and information being sent out to customers is accurate. Examine the process for consistency, authentication and determine root cause for failure or lack of compliance and suggest solutions.

Ensures data integrity initiatives and processes are in place to support COI, BCSA, Performance Reporting, CDM, and DCRT to ensure the reporting compliance with process standards.

Approves clerical hours allotted to stations analyzing budgetary and staffing models to work with management to establish appropriate amount and clerical timeline.

Supports Quality Action Teams (QAT) via Quality Driven Management process (QDM).

Performs other duties as assigned.

Minimum Education

Bachelor’s degree in Business or related field required. In addition to minimum experience, high school or GED and four (4) years’ experience in an analytical role position is accepted in lieu of degree

Minimum Experience

Two (2) years internal FedEx operations package process experience in a Courier Team Lead (CTL) position or above required. Management experience preferred

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Software skills, including use of Microsoft Office software and web-based applications.

Verbal and written communication skills necessary to explain complex and/or confidential information.

Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals

Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.

Ability to mentor, coach and act as a knowledge resource to other employees.

Knowledge of concepts, practices, policies and procedures related to FedEx operations.

Ability to build collaborative working relationships and to gain input and influence management.

Some travel may be required.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Note: Position may be located at any FEC facility in the provinces of Saskatchewan or Manitoba. Job posted 5/27/2026, job unposted 6/03/2026 at 3:00pm ET.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.