Req ID: RC763132

RECC Manager

Company: FedEx Logistics AMEA
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 48
Posting End Date:
Remote: No
Location: Dubai, Dubai, United Arab Emirates

Description

Customer & Quotation Management:
The RECC Manager handles engine quote requests and supports outside sales with customer inquiries. He/She ensure all documentation is accurate, respond promptly to engine shipment needs, and provide excellent customer service.
Operational Management:
The RECC Manager ensures the smooth handling of aircraft engine coordinating with all the stakeholders involved. They work closely with AOG desks, monitor shipment flows, and contribute to quality and process improvement initiatives.

Customer Relation Key Outcomes:

Answer & Handle customer engine quote requests
Provide accurate multiple shipping solutions in a prompt manner
Negotiate with suppliers (airlines & truck companies) & internal network (FXL
network) if necessary to provide the best rates
Representing the client to carriers and FXL network
Inform the customer in real-time
Provide excellent customer service
Track & identify trends & opportunities
Monitor sales margins
Strict compliance of Aero-Lift rules

Operational Key Outcomes:

Update operational instructions for Hand-Over to AOG Desk
Adhere to client-specific operational procedures (SOP)
Work closely with AOG Desk on each engine file
Monitor engine files in F.A.S.T in accordance with KPIs
Ensure the green-light process is being followed (engine checklist & pictures
completed with truck companies & updated in F.A.S.T)
Control administrative documents, forms related to the transport of goods, and content.
Support issue resolution and manage dispute cases.
Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)

External Interactions:

Customers (External and/or FedEx Airlines)
Carriers
Suppliers

Internal Interactions:

Global Engines Product Manager
AOG Desk Manager
AOG desk Supervisor
AOG Back Officers
FXL Network organization & branches (Sales, Pricing & Operational Teams)

Required Competence
Knowledge:

Business English (read, written, spoken)
Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)
Familiarity with rate building and quoting tools
Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG
Arabic/ is a PLUS for DXB
Chinese / Japanese/ Korean/Thai is a plus for MNL
Spanish/Portuguese/French is a plus for MIA/DFW
Mastery of international air transport regulations (Incoterms/Customs Rules…)
Knowledge of computer tools

Skills

Attention to detail and documentation accuracy
Excellent communication and coordination
Strong negotiation skills with customers and suppliers
Data analysis and margin tracking
Adherence to SOPs and Compliance Rules
Respect and apply the company's Quality, Hygiene, and Safety rules.
Convey a positive brand image to clients.
Adherence to procedures and organization of the service (schedules, break times, holidays).
Good command of written and oral communication

Personal Qualities

Customer service orientation (internal and external)
Initiative and problem-solving mindset
Teamwork orientation
Organizational skills
Reactivity and proactivity
Good interpersonal skills
Sense of responsibility

Experience & Qualifications

4-6 years’ experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements)
Experience with quoting, pricing, and shipment documentation
Knowledge and understanding of international logistics operations across multiple modes
Driving license is necessary and vehicle autonomy is required

Other Information

The position follows a standard workweek schedule (Monday to Friday)
Occasional extended hours may be required based on urgent engine movements or projects deadlines
On-call support is not part of regular responsibilities but may be requested during critical incidents

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.