RECC Manager
Description
The RECC Manager handles engine quote requests and supports outside sales with customer inquiries. He/She ensure all documentation is accurate, respond promptly to engine shipment needs, and provide excellent customer service. Additionally, the RECC Manager ensures the smooth handling of aircraft engine coordinating with all the stakeholders involved. They work closely with AOG desks, monitor shipment flows, and contribute to quality and process improvement initiatives.
Customer Relation Key Outcomes:
- Answer & Handle customer engine quote requests.
- Provide accurate multiple shipping solutions in a prompt manner.
- Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates.
- Representing the client to carriers and FXL network.
- Inform the customer in real-time.
- Provide excellent customer service.
- Track & identify trends & opportunities.
- Monitor sales margins.
- Strict compliance of Aero-Lift rules.
Operational Key Outcomes:
- Update operational instructions for Hand-Over to AOG Desk.
- Adhere to client-specific operational procedures (SOP).
- Work closely with AOG Desk on each engine file.
- Monitor engine files in F.A.S.T in accordance with KPIs.
- Ensure the green-light process is being followed (engine checklist & pictures
- completed with truck companies & updated in F.A.S.T).
- Control administrative documents, forms related to the transport of goods, and
- content.
- Support issue resolution and manage dispute cases.
- Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…).
External Interactions:
- Customers (External and/or FedEx Airlines)
- Carriers
- Suppliers
Knowledge:
- Business English (read, written, spoken)
- Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)
- Familiarity with rate building and quoting tools
- Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG
- Arabic/ is a PLUS for DXB
- Chinese / Japanese/ Korean/Thai is a plus for MNL
- Spanish/Portuguese/French is a plus for MIA/DFW
- Mastery of international air transport regulations (Incoterms/Customs Rules…)
- Knowledge of computer tools
Operational Key Outcomes:
- Update operational instructions for Hand-Over to AOG Desk
- Adhere to client-specific operational procedures (SOP)
- Work closely with AOG Desk on each engine file
- Monitor engine files in F.A.S.T in accordance with KPIs
- Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T)
- Control administrative documents, forms related to the transport of goods, and content.
- Support issue resolution and manage dispute cases.
- Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)
Skills:
- Attention to detail and documentation accuracy
- Excellent communication and coordination
- Strong negotiation skills with customers and suppliers
- Data analysis and margin tracking
- Adherence to SOPs and Compliance Rules
- Respect and apply the company's Quality, Hygiene, and Safety rules.
- Convey a positive brand image to clients.
- Adherence to procedures and organization of the service (schedules, break times, holidays).
- Good command of written and oral communication
- Personal Qualities
- Customer service orientation (internal and external)
- Initiative and problem-solving mindset
- Teamwork orientation
- Organizational skills
- Reactivity and proactivity
- Good interpersonal skills
- Sense of responsibility
QUALIFICATIONS
- 4-6 years’ experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements).
- Experience with quoting, pricing, and shipment documentation.
- Knowledge and understanding of international logistics operations across multiple modes.
- Driving license is necessary and vehicle autonomy is required.
- The position follows a standard workweek schedule (Monday to Friday).
- Occasional extended hours may be required based on urgent engine movements or projects deadlines.
- On-call support is not part of regular responsibilities but may be requested during critical incidents.
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $10,768.55- 18,016.61 /Month
Additional Details:
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
