Research Analyst II
Description
Weekend 1st Shift: Friday - Monday 5am-3pm
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have….
- A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
General Summary….
The Analyst, Research II is responsible for utilizing R-Log or designated WMS in conjunction with all available systems/data bases to reconcile discrepancies and escalates throughout the business so they can be processed. The resolving of discrepancies is to be done in a timely fashion in order to meet SLA metrics for time in the facility.
This position will be responsible for…..
- Research and resolve discrepancies and escalations accurately using all available resources.
- Provide reports to Supervisor detailing errors, improper scans and misses by shift to drive accountability.
- Maintain the flow of product by resolving them in FIFO or Prioritization order.
- Communicate resolution and completion of prioritized orders to the customer and management.
- Communicate repetitive errors and problems to the Inventory Control Manager.
- Assist in determining root causes of the discrepancies or SLA misses along with recommendations to prevent them, and report that information to the Operations Manager and Customer.
- Maintain a good relationship with accounts by responding to all inquiries in a courteous and efficient manner.
- Report feedback to management, including any signs of dissatisfaction.
- Implement and promote continuous improvement warehouse and inventory functions utilizing established quality processes (ISO, account, etc) and through active participation in High Performance Work Teams.
- Understand and meet all customer quality goals.
- Participate in quality programs and quality project teams.
- Make recommendations and/or lead projects regarding continuous improvement of department work processes and operating procedures.
- Perform other duties as assigned.
You might be a great fit if….
- High school diploma or GED and 1-4 years of relevant experience.
- Strong MS Excel and SAP experience required.
- At least 1 year of warehouse experience including computer skills preferred.
- Effective communication and PC skills required.
- Customer service driven.
- Strong team player.
- Leadership skills.
- Strong problem solving and communication skills.
Physical/Cognitive Requirements
With or without accommodation:
Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
**Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
Pay Range: 14.89 (Min) - 18.80 (Mid) - 22.70 (Max) Hourly
